2je Privacy Policy – How We Handle Your Personal Data

1 Who We Are

2je is an online gaming and sports betting platform operating at 2je.app. The platform is designed specifically for players in Pakistan and offers sports betting, casino games, slots, live dealer games and fish games, with all transactions processed in PKR using local payment methods including JazzCash, Easypaisa, Raast and bank transfer.

For the purpose of this Privacy Policy, 2je is the entity responsible for collecting, processing and storing the personal data of registered users. References to "we", "us" or "2je" throughout this document refer to the platform operator.

If you have any questions about your personal data or this Privacy Policy, you can reach the 2je data team through the support live chat available within your account, or by emailing [email protected]. The email address is shown in plain text and is not a clickable link.

2 Data We Collect

When you register and use the 2je platform, we collect personal data across several categories. Below is a clear breakdown of what is collected and where it comes from:

We do not collect your JazzCash PIN, Easypaisa PIN, bank account passwords or any other authentication credentials for your payment accounts. Payment confirmations happen within your own payment app, not through 2je systems.

3 How We Use Your Data

The personal data we collect is used for specific, defined purposes. We do not use your data for any purpose beyond what is described here without your consent:

• Account creation and management: Your registration details are used to create and maintain your 2je account, authenticate your logins and keep your account profile accurate.
• Identity and age verification: We are required to verify that all players are 18 or older. Identity documents submitted during KYC checks are used solely for this verification purpose.
• Processing transactions: Deposit and withdrawal records are maintained for accurate account balance management and to support any transaction disputes.
• Fraud prevention and security: Technical data including IP addresses and device information is used to detect suspicious login activity, prevent account takeovers and identify patterns consistent with fraud or bonus abuse.
• Customer support: Communications with the support team are retained so that support agents have context for ongoing issues and so that the quality of support can be monitored and improved.
• Responsible gaming: Gaming activity data is used to monitor play patterns and provide responsible gaming tools including deposit limit management and self-exclusion processing.
• Platform improvement: Anonymised or aggregated usage data helps the 2je team understand how the platform is being used so that features can be improved and technical issues identified.
• Marketing communications: Where you have opted in to receive promotional messages, your contact details are used to send information about 2je bonuses, promotions and new features. You can opt out at any time.

4 Legal Basis for Processing

We process your personal data on the following legal bases:

• Contractual necessity: Processing required to provide the services you have requested — account creation, payment processing, game access and withdrawal handling — is necessary for the performance of our agreement with you as a registered player.
• Legitimate interests: Fraud prevention, security monitoring and improving the platform are activities conducted in the legitimate interests of 2je and its user base, balanced against your privacy rights.
• Consent: Where we send you marketing communications, we do so on the basis of your consent. You can withdraw consent at any time through your account settings or by contacting support.
• Legal obligation: Some data retention and identity verification requirements are standard financial practice to which 2je adheres voluntarily as part of operating a trustworthy platform.

5 Sharing Your Data

2je does not sell your personal data to third parties. Data is shared externally only in the following circumstances and only to the extent necessary:

• Game providers: To deliver casino games, slots and fish games, session data is shared with the relevant game software provider. This is typically limited to session identifiers and stake/win data needed for game functionality.
• Payment processors: Your transaction details are shared with the payment service provider handling the specific deposit or withdrawal — for example, the technical infrastructure behind JazzCash or Easypaisa integrations. Your full financial credentials are never shared.
• Identity verification services: Where a third-party tool is used to verify identity documents during KYC checks, the relevant documents are shared with that service for verification purposes only.
• Internal operations: Data may be accessed by support staff, compliance teams and technical operations staff within the 2je operation who have a specific need to access it. Access is role-controlled.
• Legal requirements: In the event that 2je receives a valid legal request for user data from a competent authority, we will comply with that request to the extent required by the applicable process, and will notify the user where we are legally permitted to do so.

Any third-party service provider that processes personal data on behalf of 2je does so under appropriate data processing terms and is not permitted to use that data for any purpose beyond the specific service they are providing.

6 Cookies and Tracking

The 2je platform uses cookies and similar browser-based storage to support platform functionality and improve your experience. Cookies used on 2je fall into the following categories:

• Essential cookies: Required for the platform to function. These include session management cookies that keep you logged in during your visit and security cookies that help protect your account. These cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences, such as your stake settings or preferred game category, so you do not have to reset them each session.
• Analytics cookies: Help the 2je team understand how pages are used — which sections are visited most, where players drop off and how long sessions last. This data is aggregated and not tied to your individual identity.

Most mobile browsers allow you to manage cookie settings through the browser's privacy controls. Blocking essential cookies will affect your ability to log in and use the platform normally. Blocking functional or analytics cookies will not prevent you from using 2je but may affect some preference-related features.

7 Data Security

Protecting your personal data is a core operational responsibility at 2je. The following security measures are in place across the platform:

• All data transmitted between your device and the 2je platform is encrypted using 256-bit SSL (TLS). The padlock icon in your browser confirms an active secure connection.
• Passwords are stored in hashed form — 2je staff cannot read your password. Password resets require verification through your registered contact details.
• Access to personal data within the 2je operation is restricted to staff with a specific legitimate need. Role-based access controls are applied and access logs are maintained.
• Identity verification documents submitted during KYC checks are stored in an access-restricted environment and are retained only for as long as is required.
• Payment credentials (JazzCash PIN, Easypaisa PIN, bank passwords) are never requested, transmitted to or stored by 2je. All payment authentication takes place within your own payment application.

No system is completely impenetrable. While 2je takes reasonable and proportionate steps to protect your data, we cannot guarantee absolute security against all possible threats. If you become aware of any unauthorised access to your 2je account, contact support immediately through the live chat in your account.

8 Data Retention

We retain your personal data for as long as your 2je account is active. The specific retention periods vary by data category:

• Account and identity data: Retained for the duration of the account and for a period afterward in line with standard financial record-keeping practice. This allows for transaction dispute resolution and audit purposes.
• Transaction records: Financial records including deposit and withdrawal history are retained for an extended period as standard practice in financial operations.
• Support communications: Chat transcripts and email correspondence with the support team are retained for a reasonable period to support ongoing issues and quality review.
• Gaming activity logs: Session and bet history logs are retained to support account queries, responsible gaming monitoring and dispute resolution.
• Technical logs: IP and session logs used for security monitoring are retained for a shorter period sufficient for fraud detection purposes and then deleted on a rolling basis.

Where an account is closed — whether by the player's request or by 2je — personal data is not deleted immediately. Retention continues for a defined period to allow for any pending matters to be resolved. After that period, data that is no longer needed for any legitimate purpose is deleted or anonymised.

9 Your Rights

As a 2je player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the support team through the live chat in your account or via the support email address.

10 Children's Privacy

The 2je platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If you are under 18, please do not register an account or use the 2je platform.

Where 2je has reason to believe that a registered account belongs to a person under 18, the account will be suspended immediately and the matter reviewed. Any winnings accumulated by an underage player are not payable. Age verification may be requested at any time and failure to provide satisfactory verification will result in account closure.

If you believe that a person under 18 has registered on 2je, please notify the support team immediately so the account can be reviewed and closed if confirmed.

11 Marketing Communications

2je sends promotional communications to players who have opted in to receive them. These may include information about new bonuses, seasonal promotions, PSL betting offers, new game releases and platform updates. Marketing messages may be sent via email, SMS or push notification depending on your preferences and the contact details on your account.

You can opt out of marketing communications at any time by:

• Updating your notification preferences in the account settings section of your 2je profile.
• Clicking the unsubscribe link included in any promotional email.
• Contacting the support team directly and requesting removal from marketing lists.

Opting out of marketing does not affect service communications — messages about your account, transactions, verification requests and support responses will still be sent as they are necessary for account management, not promotional in nature.

12 Changes to This Privacy Policy

2je may update this Privacy Policy from time to time to reflect changes in the platform, how data is processed or applicable best practices. When changes are made, the "Last Updated" date at the top of this page will be revised.

For significant changes — particularly those that affect how your data is used or shared — 2je will notify registered players via email or an in-platform notification before the changes take effect. For minor clarifications, the updated policy will simply be published on this page.

Your continued use of the 2je platform after a Privacy Policy update constitutes your acceptance of the revised policy. We recommend checking this page periodically to stay informed about how your data is handled.

13 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have concerns about how your personal data is being handled, please contact the 2je privacy team through any of the following channels:

• Live Chat: Available within your account 24/7. This is the fastest way to reach the team for most queries.
• Email: Send your query to [email protected] (shown as plain text — not a clickable link). Include your registered username and a clear description of your request to help the team respond efficiently.

For data deletion or access requests, we may need to verify your identity before processing the request. This is a standard security step to ensure that data requests are made by the account holder.